Terms & Conditions of Booking

Once you have placed an order either verbally over the telephone, via email or over the internet you have entered in to a legally binding contract with Rock It Inflatables Ltd to protect both you the client/hirer and the hire company,

we understand that sometimes cancellations are unavoidable on either part and we have set out a fair and reasonable Booking & Cancellation Policies.

If for any reason, we cannot accept your booking we will advise in writing by email and refund any monies paid. All bookings are subject to our approval and acceptance.

Email confirmations will be sent within 48 hours of receiving your booking.

TERMS & CONDITIONS OF BOOKING

DEFINITIONS

The “Client” means the person(s), organisation or company booking the equipment with Rock It Inflatables Limited

The “Company” means Rock It Inflatables Limited

The “Equipment” means all items and accompanying accessories hired or supplied by the Company to the Client.

The “Booking” means Equipment owned or contracted in by the Company reserved/supplied for use by the Client on a specific date(s).

BOOKINGS

1.1 By placing a Booking with the Company either verbally or in writing, including email or online, it is deemed that the Client has thoroughly read, understood, fully agreed with and is therefore bound by the ‘Terms and Conditions of Hire’, and the ‘Terms of Booking and Cancellation Policy’.

1.2 If traffic or any other uncontrollable circumstances prevent the Company from being able to achieve the booking in it’s entirety, our liability shall be limited to a refund of any monies paid. No further compensation will be paid to the client irrespective.

1.3 If for reasons beyond the Companies control the Equipment is not set up for the start time of a party or event, the Company will endeavour to make up the hire period by collecting the Equipment later to make up any loss of hire time where reasonably possible. No refund will be offered for loss of hire time, unless the Company was clearly at fault, which is limited to a maximum of 50% of the total hire fee on a pro rota basis up to the value stated of 50%.

PRICES, BOOKING FEE AND BALANCE PAYMENTS

2.1 All Bookings are subject to non-refundable Booking Fee based on our Booking Policy. The Booking Fee will be deducted from the final Booking Value payable before hire commences.

2.2 The balance of the Booking Fee must be paid in full and cleared funds received, as per the terms set out in the Clients Booking Confirmation, prior to the commencement of the hire period stated on the Booking Confirmation.

2.3 Advertised prices are subject to change without prior notification.

2.4 Booking charges include setting up and pulling down of the equipment within the time frames specified in the Clients Booking Confirmation

2.5 If the payment contract is not met as per the Booking Confirmation, the Company hold the right to cancel, suspend or add interest on any outstanding payments. Payments with added interest will be added to the invoiced amount and will be increased over the course of the balance not being paid. A debt recovery cost of £50 will be added on top of an 8.25% interest rate (based on 0.25% base rate from the Bank of England, August 2016).

2.6 Our 2 Days for the Price of 1 offer is available on Soft Play only when ordered to the customers house. This offer is only valid on bookings up until 31st December 2020 and is dependant on availability.

CANCELLATIONS

3.1 Any cancelled Booking is subject to our Company Cancellation Policy.

3.2 The Company reserve the right to cancel outdoor Bookings if the wind speed, including gusts, are forecast to exceed 24mph. The Client will be able to transfer the Booking Fee to another date up to 1 year in advance.

3.3 The Company would charge to the Client 100% of the hire fee if the items hired will not fit in the area provided. Any replacement items, if available, will be charged accordingly as per the advertised prices on the website and will not be supplied until the fee for the original items are paid for.

3.4 The Company will accept cancellation for a Booking value of £100 or less up to 12 noon the day before the hire date. The Clients Booking Fee and any monies paid to the Company will be not refunded but can be transferred up to 1 year in advance. Cancellation after 12 noon the day before the hire will be liable for 100% of the booking value within 7 days. Exceptions will be made at the discretion of the Company if cancellation is due to adverse weather.

3.5 The Company will accept cancellation for a Booking value of more than £100 up to 21 days before the hire date. The Clients Booking Fee and any monies paid to the Company will be not refunded but can be transferred up to 1 year in advance. Cancellation with less than 21 days up to 12 noon the day before the hire will be liable for 50% of the booking value paid within 7 days of cancellation. Cancellation after 12 noon the day before the hire will be liable for 100% of the booking value within 7 days. Exceptions will be made at the discretion of the Company if cancellation is due to adverse weather.

3.6 Under UK law in general, a client has the right to cancel an order, service or product within 14 days of placing an order. However, due to the nature of our business, the hire of our products and services are exempt under the exemption of leisure service activities on specific dates. The exemption helps protect traders with limited capacity per a date and are limited in ability to resell or fill the capacity should the client change their mind. This cover includes but is not limited to performance tickets, car hire, wedding venues etc.

3.7 Details of our full Cancellation and Refund Policy can be found on our website or by contacting the office.

EQUIPMENT

4.1 All Equipment supplied by the Company remains the property of Rock It Inflatables Ltd

4.2 The Company reserves the right to substitute hired equipment with equipment of a similar type and value without notice in the event of previous damage or loss of booked equipment/items.

4.3 All sizes quoted are approximate.

4.4 It is the responsibility of the Client to ensure the Equipment is always fully supervised by a responsible adult.

4.5 The Client or their representative must read and sign the Terms & Conditions of Hire, which gives rules regarding the safe use of the Equipment, as provided in the Booking Confirmation and/or at time of set up of the Equipment.

4.6 The Client is responsible for the Equipment during the hire period. Any loss or damage will result in the Client being invoiced for the full replacement value or repair of the item(s). The Company will also have the right to claim reasonable compensation for loss of earnings while waiting for a repair or replacement item. Any loss or malicious damage must be reported to the police and an incident number logged if the client wishes to make a claim via an insurance company.

4.7 All Equipment must be used in accordance of the Company Terms & Condition of Hire

SITE LOCATION, FACILITIES AND CONDUCT

5.1 Please ensure the area provided offers sufficient space and suitability as per the dimensions and descriptions stated on the Company website.

5.2 The Client is responsible to ensure adequate and safe 240V AC mains supply is available on delivery and throughout the hire period. The Company cannot be held liable for power cuts/loss of power. No compensation will be paid for loss of use due to power failure.

5.3 The Company reserves the right to refuse delivery if the venue or site is deemed to be unsuitable by our delivery personnel or if the Client has failed to notify the company of any delivery obstructions such as stairs or excessive loading distances from our vehicle to the set up site. In such case no refund will be given and 100% of the hire fee will be due within 7 days.

5.4 The Company reserves the right to cease operation and remove hired equipment from site if at any time a representative of the Company feels that the Client or their guests conduct endangers the safety of users of the Equipment or the safety of the Equipment. In such cases, no refund will be given.

LIABILITY AND INSURANCE

6.1 The Company holds £5,000,000 Public Liability Insurance and is can provide a copy of the insurance certificate upon the client’s request.

6.2 The Client agrees to indemnify the Company for any damage or theft of equipment whilst on hire.

6.3 The Company accepts no liability for any damage or loss of personal property and/or any injury arising from the use of the hired Equipment.

MISCELLANEOUS TERMS

7.1 If any provision of these terms shall be unlawful, void, or for any reason unenforceable under contract law, then that provision, or portion thereof, shall be deemed separate from the rest of this contract and shall not affect the validity and enforce-ability of any remaining provisions, or portions thereof.

REFUNDS

8.1 Refunds will be limited to 50% of the total Booking value, excluding delivery charges, unless the Company have failed to deliver the Equipment in their entirety for the duration of the hire period.

8.2 If the Company fail to deliver the Equipment in it’s entirety, for the full duration of the hire times or event, where the Client or their representatives are not at fault, the Company will refund the Client 100% of the Booking value. No compensation will be issued.

8.3 Any agreed refunds will be issued within 30 days of the hire date.

COMPLAINTS

9.1 In the unlikely event that you are unhappy with any aspect of our equipment or services provided, please make Company representatives aware on the day of your hire and put your complaint in writing and email to info@rockitinflatables.co.uk We will acknowledge and deal with your complaint within 2 working days.

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